Re: RE: [cinjug-users] ITIL-based CMDB

[twcrone@xxxxxxxxxxxxx]

Thanks guys.  We actually are looking at building our own solution for managing our own devices.  First step is providing inventory reports for the Configuration Management piece of the ITIL pie.  Our requirements engineers are trying to keep the vision for our next product in line with our customers' desire for something that they can potentially integrate with their own ITIL-based systems.  Some customers want our product to manage our devices stand-alone though also.  I just basically got the "research CMDB" task dropped in my lap today since it came up in our requirements meeting this morning.

- Todd

----- Original Message -----
From: "Hester, Robert" <rhester@xxxxxxxxxxxxxx>
Date: Thursday, March 1, 2007 12:39
Subject: RE: [cinjug-users] ITIL-based CMDB
To: Scott Balmos <sbalmos@xxxxxxxxxxxxxxxxxxx>, twcrone@xxxxxxxxxxxxx
Cc: users@xxxxxxxxxx

> Hi Todd,
> 
> You have probably reviewed MOF, but in case you have not here is 
> a link
> that specifically talks to the CMDB.  I have not gotten to 
> this point
> but we are preparing for this process and Scott and I can keep you
> updated on our progress.
> 
> Rob
> 
> 
> http://www.microsoft.com/technet/solutionaccelerators/cits/mo/smf/smfcfg
> mg.mspx
> 
> 
> 
> -----Original Message-----
> From: Scott Balmos [mailto:sbalmos@xxxxxxxxxxxxxxxxxxx] 
> Sent: Thursday, March 01, 2007 12:18 PM
> To: twcrone@xxxxxxxxxxxxx
> Cc: users@xxxxxxxxxx
> Subject: Re: [cinjug-users] ITIL-based CMDB
> 
> Hi Todd,
> 
> At DPS, we're actually in the middle of doing an ITIL-based 
> implementation like you mention. We've looked at BMC Magic 
> (Remedy's 
> little brother). We have extensive ties with Vertical 
> Solutions's 
> PowerHelp CRM system, who is in town here. We just had a massive 
> meeting
> yesterday with them for exactly this purpose, dealing with CMDBs 
> in 
> PowerHelp.
> 
> If you want, I can get you in contact with the manager of our 
> Service 
> Desk group, who sits about 20 feet away from me. He's going 
> through all 
> the ITIL stuff right now.
> 
> --Scott
> 
> twcrone@xxxxxxxxxxxxx wrote:
> > This might be out of scope for this list but please direct me 
> to 
> > another group if you are aware of one that could help.
> >
> > I am currently looking for some examples of a CMDB 
> (Configuration 
> > Management Database).  I am only slightly versed in ITIL 
> and have some
> 
> > limited (and painful) experience with Remedy.  I need to 
> find enough 
> > information to figure a potential/sample/standard schema for a 
> > database that could fill this role.
> >
> > Hey, the application that accesses it will be written in Java 
> and run 
> > on a JEE application server!
> >
> > ;-)
> >
> > Thanks,
> >
> > - Todd
>